How To Add Hold Music?

Adding hold music to your business’s phone system can be a great way to engage customers and show them that you’re a professional. Hold music can also be used to provide customers with a more pleasant experience while they wait to be connected to the right person or department.

When it comes to selecting hold music, there are a few things to consider. The most important factor is selecting music that is appropriate for the company’s brand. Music that is too loud or too fast-paced can create a negative impression, while music that is too slow or boring can be just as detrimental.

Once you’ve chosen the right music, you’ll need to ensure that it’s properly licensed. The best way to do this is to purchase music from a royalty-free music library. These libraries are filled with music that has been licensed for commercial use, which means you won’t need to worry about paying royalties for each time someone hears the music.

Next, you’ll need to set up your hold music. This can be done with the help of an on-hold music provider or a company that specializes in telephony. An on-hold music provider can provide you with the necessary equipment and software to set up your hold music. Alternatively, you can purchase an automated system, which will allow you to select pre-approved music and set up custom messages to play while customers are on hold.

Finally, you’ll need to make sure your customers can hear the music. This means testing the hold music on both landlines and mobile phones in order to ensure that the sound quality is good. You’ll also need to check that the music is playing correctly and that it’s not too loud or too quiet.

Adding hold music to your phone system can be a great way to show customers that you’re professional and that you care about their experience. By selecting the right music, setting it up correctly, and testing it regularly, you can ensure that your customers have a pleasant experience while they wait to be connected.