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Assist Innovation: How Cisco’s TAC is reworking documentation and simplifying self-service

Co-author: Ambrose Taylor

It’s essential to add a brand new swap to a stack of Catalyst 9300 switches, however it is not going to be a part of the stack. You would open a Technical Help Heart (TAC) Case for assist however would moderately discover the solutions your self. Discovering the reply by yourself timeline is the best strategy to remedy the issue rapidly, which is well carried out as you go and discover the answer at Confirm and Troubleshoot Stackwise on Catalyst’ 9200/9300

Cisco Assist Companies’ TAC is on a quest to enhance self-service choices, make info simpler to search out, and enable you resolve points with out opening a case. To attain this aim, we’ve got refactored and transformed the oldest however most closely used kind of mental capital: Documentation. Specializing in continuous enchancment and innovation, we are going to hold reworking together with your suggestions.  

We’ve created a brand new framework referred to as DOC-IC (Documentation Mental Capital) to create high-value content material, that’s simple to search out. Topic Matter Consultants (SMEs) throughout our expertise areas, create paperwork and movies primarily based on what our prospects want and the tendencies in our product.  

Right here is how we’re simplifying your expertise: 

Making Self-Service Straightforward

Requesting Assist

  • Cisco neighborhood: There’s a wealth of data and recommendation out there from different Cisco prospects who could have skilled a problem already and have offered an answer. For extra info, go to the relevant Cisco Neighborhood.
  • Elevating a case: If you’re not capable of finding a decision on the Neighborhood, increase a assist case at Cisco Assist.

Suggestions and Enchancment

Your enter helps. In the event you discover a problem particular to a doc, please tell us. Keep in mind to supply as a lot element as potential when submitting a request or suggestions on an present doc together with info concerning the part, space, or concern you had with the doc and what might be improved.

You possibly can present suggestions in just a few methods:

As we remodel and innovate our enterprise, we’d love your enter!



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